Telephones are one of the main forms of communication used by business.
Communication is key
Business owners would still rate the telephone as the most important way to communicate and deal with clients. Telephone systems are normally a proprietary box created by the likes of Avaya and Mitel, and normally require trainings as every system is different. You are locked in to using their specified phones also which can easily cost 150 euros per phone, plus the cost of the actual phone system and addin cards.
With the blossoming of the Internet, new phone technologies have been arriving and with them new companies such as Skype, 3CX and open technologies such as TrixBox and Asterisk. What do I want from a phone system? This is a very important question to ask yourself and the first question Thinhat will ask you. In the majority of cases people are used to an older style phone system and purely use it to make, receive and transfer calls. Some even use digital assistants or voicemail to direct calls to the correct party or simply take a message.
Now let's talk about The Thinhat Way.
Here at thinhat we are up-to-date on the latest telephone technologies and believe you should ask more from your phone system. We implement full solutions based around telephones. Thinhat phone systems include:• Low cost of installation
• Low cost phones and you are not tied to a vendor
• Easy to manage and maintain
• Full web interface access
• Web management screens for showing all a users data, faxes, voicemails and call history
• Integrated Customer Relationship management software
• Integrated internal instant messaging
• Ability to route via analog, digital or SIP lines
• Digital Assistants
• Voicemail and ability to email voicemail messages
• Integrated email server
Of course we still offer a standard phone system or tailor a system with some of the features
